{"id":1192,"date":"2021-07-26T09:36:54","date_gmt":"2021-07-26T09:36:54","guid":{"rendered":"https:\/\/werkenbijhallmark.nl\/en\/?page_id=1192"},"modified":"2022-10-06T16:00:03","modified_gmt":"2022-10-06T14:00:03","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

customer service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00a0<\/strong>The Customer Service department is Hallmark’s representation for our online and retail customers. For us, the customers and their wishes are the number one priority. Our goal is to offer customers a true Hallmark experience with a heartfelt and helpful service. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We think in solutions and are responsible for managing incoming phone calls, emails, chats and social media messages. The team ensures that customers feel and know that they are heard and cared about whenever they have questions, make a complaint, design a perfect card or choose a suitable gift.<\/p>

Moreover, when the same type of questions or complaints come in regularly, the team proactively reports that to other departments and our partners, so they can take required actions.

The department\u2019s spirit is healthy and friendly; we work closely together and call on each other’s expertise. The team’s mission is to go the extra mile to surprise and delight our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u201cOur goal is to provide customers with a true Hallmark experience through cordial and helpful service.\u201d<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

customer service \u00a0The Customer Service department is Hallmark’s representation for our online and retail customers. For us, the customers and their wishes are the number one priority. Our goal is to offer customers a true Hallmark experience with a heartfelt and helpful service. We think in solutions and are responsible for managing incoming phone calls, […]<\/p>\n","protected":false},"author":5,"featured_media":1126,"parent":84,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nCustomer Service - Working at Hallmark<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - Working at Hallmark\" \/>\n<meta property=\"og:description\" content=\"customer service \u00a0The Customer Service department is Hallmark’s representation for our online and retail customers. For us, the customers and their wishes are the number one priority. Our goal is to offer customers a true Hallmark experience with a heartfelt and helpful service. We think in solutions and are responsible for managing incoming phone calls, […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Working at Hallmark\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-06T14:00:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/werkenbijhallmark.nl\/en\/wp-content\/uploads\/sites\/3\/2021\/07\/Hallmark-header-\u2013-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"448\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/departments\\\/customer-service\\\/\",\"url\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/departments\\\/customer-service\\\/\",\"name\":\"Customer Service - Working at Hallmark\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/departments\\\/customer-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/departments\\\/customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2021\\\/07\\\/Hallmark-header-\u2013-1.jpg\",\"datePublished\":\"2021-07-26T09:36:54+00:00\",\"dateModified\":\"2022-10-06T14:00:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/departments\\\/customer-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/departments\\\/customer-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/departments\\\/customer-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2021\\\/07\\\/Hallmark-header-\u2013-1.jpg\",\"contentUrl\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2021\\\/07\\\/Hallmark-header-\u2013-1.jpg\",\"width\":1920,\"height\":448},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/departments\\\/customer-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Departments\",\"item\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/departments\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/\",\"name\":\"Working at Hallmark\",\"description\":\"Recognise and seize the chances\",\"publisher\":{\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/#organization\",\"name\":\"Hallmark\",\"url\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2021\\\/06\\\/Hallmark-logo.svg\",\"contentUrl\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2021\\\/06\\\/Hallmark-logo.svg\",\"width\":1,\"height\":1,\"caption\":\"Hallmark\"},\"image\":{\"@id\":\"https:\\\/\\\/werkenbijhallmark.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service - Working at Hallmark","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/","og_locale":"en_US","og_type":"article","og_title":"Customer Service - Working at Hallmark","og_description":"customer service \u00a0The Customer Service department is Hallmark’s representation for our online and retail customers. For us, the customers and their wishes are the number one priority. Our goal is to offer customers a true Hallmark experience with a heartfelt and helpful service. We think in solutions and are responsible for managing incoming phone calls, […]","og_url":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/","og_site_name":"Working at Hallmark","article_modified_time":"2022-10-06T14:00:03+00:00","og_image":[{"width":1920,"height":448,"url":"https:\/\/werkenbijhallmark.nl\/en\/wp-content\/uploads\/sites\/3\/2021\/07\/Hallmark-header-\u2013-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/","url":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/","name":"Customer Service - Working at Hallmark","isPartOf":{"@id":"https:\/\/werkenbijhallmark.nl\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/#primaryimage"},"image":{"@id":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/werkenbijhallmark.nl\/en\/wp-content\/uploads\/sites\/3\/2021\/07\/Hallmark-header-\u2013-1.jpg","datePublished":"2021-07-26T09:36:54+00:00","dateModified":"2022-10-06T14:00:03+00:00","breadcrumb":{"@id":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/#primaryimage","url":"https:\/\/werkenbijhallmark.nl\/en\/wp-content\/uploads\/sites\/3\/2021\/07\/Hallmark-header-\u2013-1.jpg","contentUrl":"https:\/\/werkenbijhallmark.nl\/en\/wp-content\/uploads\/sites\/3\/2021\/07\/Hallmark-header-\u2013-1.jpg","width":1920,"height":448},{"@type":"BreadcrumbList","@id":"https:\/\/werkenbijhallmark.nl\/en\/departments\/customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/werkenbijhallmark.nl\/en\/"},{"@type":"ListItem","position":2,"name":"Departments","item":"https:\/\/werkenbijhallmark.nl\/en\/departments\/"},{"@type":"ListItem","position":3,"name":"Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/werkenbijhallmark.nl\/en\/#website","url":"https:\/\/werkenbijhallmark.nl\/en\/","name":"Working at Hallmark","description":"Recognise and seize the chances","publisher":{"@id":"https:\/\/werkenbijhallmark.nl\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/werkenbijhallmark.nl\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/werkenbijhallmark.nl\/en\/#organization","name":"Hallmark","url":"https:\/\/werkenbijhallmark.nl\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/werkenbijhallmark.nl\/en\/#\/schema\/logo\/image\/","url":"https:\/\/werkenbijhallmark.nl\/en\/wp-content\/uploads\/sites\/3\/2021\/06\/Hallmark-logo.svg","contentUrl":"https:\/\/werkenbijhallmark.nl\/en\/wp-content\/uploads\/sites\/3\/2021\/06\/Hallmark-logo.svg","width":1,"height":1,"caption":"Hallmark"},"image":{"@id":"https:\/\/werkenbijhallmark.nl\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/pages\/1192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/comments?post=1192"}],"version-history":[{"count":4,"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/pages\/1192\/revisions"}],"predecessor-version":[{"id":2723,"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/pages\/1192\/revisions\/2723"}],"up":[{"embeddable":true,"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/pages\/84"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/media\/1126"}],"wp:attachment":[{"href":"https:\/\/werkenbijhallmark.nl\/en\/wp-json\/wp\/v2\/media?parent=1192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}